What cables are included and what cables can we purchase as add-ons?
Cable included: USB-C to USB-C 1.4 meters (~4.59 ft for charging and wired mode listening) Addon cables you can purchase: SHORT AUX 3.5mm 1.3 meters (~4.25 ft) ; LONG AUX 3.5mm 3 meters (~9.85 ft)
Last updated: January 18, 2022 07:48
Are Heavys wired or wireless?
You can use and listen to Heavys both wired and wireless. Heavys supports 5.1 BLE Bluetooth, wired in through USB-C or AUX 3.5mm
Last updated: January 18, 2022 07:58
Will Heavys offer in the future a Carry / Travel case
Our first focus was on getting the headphone technology right. We are working now on addons like a travel case. We will update during the campaign if travel cases will also be available for the campaign period.
Last updated: January 18, 2022 07:58
What’s in the box?
With your purchase, you will get a tech packed brand new pair of Heavys black headphones. The headphones arrive with a dual purpose USB-C cable that can be used for both charging and wired mode listening.
If you want to listen in wired mode through an AUX connection, you can purchase AUX cables as add-ons. Heavys offers 2 lengths of 3.5 mm AUX cables: normal length 1.3 meters (~4.25 ft) or extra long 3 meters (~9.85 ft) We are working on cool new add-ons and promise to update them.
Last updated: January 18, 2022 07:58
When will I get my Heavys Headphones
The Heavys are set to begin shipping to our first backers in August 2022. Please note that this is an estimate, as you’re pre-ordering the product and production delays could arise.
Last updated: January 18, 2022 07:58
Shipping and Taxes
We ship Worldwide. As for taxes, every country has its own taxes and procedures. You are responsible to pay any taxes or specific country duties, if applicable, in your country or state as with any other consumer electronic good ordered online.
Last updated: January 18, 2022 07:58
Will the ear pads be replaceable?
We plan to have the ear pads replaceable. You will be able to order them from us and replace them by yourself. The head pad is planned to be replaceable as well but for that, you’ll need to ship the headphones to us.
Last updated: January 18, 2022 07:58
How will Heavys sound when listening to other music genres?
Heavys headphones are designed to be great headphones at an affordable price. They pack a strong spec and technological innovation that helps create a great all-around set of headphones. Because we wanted to solve this for metal music, the features are more geared towards that (like the loudness enhancement w/o hearing damage) but that does not mean you will not have an awesome listening experience in other musical environments.
Last updated: January 18, 2022 07:58
Do you have more questions?
Email [email protected] for any additional questions!
Last updated: January 18, 2022 07:58
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.